Copyright 2009 BetterBuild
The Three Hour Phone Call:
Anyone that know me or has really looked through our sites, knows that we talk a lot about warranties. A warranty does not mean a product is not going to mess up at some point. Webster`s "Warranty: a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts" So when the integrity of your product becomes compromised you have to contact the point of purchase or the manufacture. This is when you usually talk to someone that can help you to resolve the siltation or you get the dreaded "three hour phone call" beep beep beep, elevator music, or I love this one "your call is very important to us, please continue to hold" Then as your about to hang up to call the ER because your blood pressure is spiking, A voice answers yes a real voice, a voice that you can`t understand, saying "we can fix it over the phone, but your going to lose all you personal info or you can pay shipping and handling to send it back to them and it might be six weeks before you get it back" Do they really have so much broken crap your six weeks in line? I hope not.
Here at BetterBuild we don`t say we work 24/7 but are usually available most any time you call or e-mail and have aligned our business with PCS which has the same standards. PCS can usually have replacement parts to us within 24 hours, with no hassle.
I hope we can earn your future business, but if you choose someone else my suggestion before you buy anywhere, call their support dept. if they answer, ask them if you have a problem with your possible purchase what types of solutions do they offer.
Sorry for the ranting a raving, but this "three hour phone call" is a huge thorn in my side
Thanks
Jeff S. Malone
BetterBuild Computers
jeff@BetterBuildComputers.com
Anyone that know me or has really looked through our sites, knows that we talk a lot about warranties. A warranty does not mean a product is not going to mess up at some point. Webster`s "Warranty: a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts" So when the integrity of your product becomes compromised you have to contact the point of purchase or the manufacture. This is when you usually talk to someone that can help you to resolve the siltation or you get the dreaded "three hour phone call" beep beep beep, elevator music, or I love this one "your call is very important to us, please continue to hold" Then as your about to hang up to call the ER because your blood pressure is spiking, A voice answers yes a real voice, a voice that you can`t understand, saying "we can fix it over the phone, but your going to lose all you personal info or you can pay shipping and handling to send it back to them and it might be six weeks before you get it back" Do they really have so much broken crap your six weeks in line? I hope not.
Here at BetterBuild we don`t say we work 24/7 but are usually available most any time you call or e-mail and have aligned our business with PCS which has the same standards. PCS can usually have replacement parts to us within 24 hours, with no hassle.
I hope we can earn your future business, but if you choose someone else my suggestion before you buy anywhere, call their support dept. if they answer, ask them if you have a problem with your possible purchase what types of solutions do they offer.
Sorry for the ranting a raving, but this "three hour phone call" is a huge thorn in my side
Thanks
Jeff S. Malone
BetterBuild Computers
jeff@BetterBuildComputers.com
Ph: 423-638-3318
Office Hours: 9am - 8pm Mon thru Fri & 10am - 2pm Sat