Copyright 2009 BetterBuild
What is the best dialup?
I suggest EasyNetSurf. You do not have to install any unwanted software. They also offer local support Click here to download.
What to try first if you have problems.
If you are having trouble getting your dial-up connection to work, first go back to the internet provider`s setup instructions and make sure you have followed them exactly. If you are still having problems, continue on for solutions to some common problems. Before looking below for more specific hints, check the following:
I suggest EasyNetSurf. You do not have to install any unwanted software. They also offer local support Click here to download.
What to try first if you have problems.
If you are having trouble getting your dial-up connection to work, first go back to the internet provider`s setup instructions and make sure you have followed them exactly. If you are still having problems, continue on for solutions to some common problems. Before looking below for more specific hints, check the following:
- Is your modem turned on (if it's an external modem)?
- Is your modem connected to the phone line properly? Most modems have two jacks, labeled LINE (or with a picture of a telephone wall jack) and PHONE (or a picture of a telephone handset). Make sure one end of the telephone cable is plugged into the LINE jack on the modem, and the other end is plugged into the phone line.
- Is your telephone line working properly? Plug a telephone handset into the line to see if you get a dial tone.
- Is your telephone cable working properly? Test the phone cable you are using with a telephone to make sure it is working correctly.
First, make sure that your modem really isn't dialing. Most modems have a built in speaker or connect to the computer's sound card so you can hear them dial and connect. However, if the sound is disconnected or turned off, you may not be able to easily tell if the modem is trying to dial. Pick up a telephone handset on the same line or wait for your computer to give an error message to see if the modem is really dialing or not. If the modem is really not dialing, the most likely cause is that the modem drivers are not installed or not configured properly on your computer. Troubleshooting modem driver problems is very specific to the particular computer involved, so if you are having problems you should consult your local support person aka BetterBuild.
Why do I get an error message that there is no dial tone?
If you have a telephone on the same line, first make sure that you actually have a dial tone on the line. Then, make sure that the phone cable is connected securely to the phone jack and to the "line" port on the modem. You can also get this message if you have a voice mail system that uses a special dial tone to indicate that you have a message waiting. If this is the case, you will need to check your voice mail to clear the special dial tone.
The phone dials, but I get a busy signal.
All the remote modems are in use. Try again in a few minutes.
The modem dials and you hear the modem the other end answer, but eventually the connection drops and you receive an error message.
If you get as far as seeing the terminal server window, skip to the next section. Otherwise, consult the internet provider to make sure your modem properties are set correctly. If all else fails, go back and create a new dial-up connection from scratch, carefully following the step by step instructions in the documentation.
What are all the dots and why so many where my password is saved?
That is a security feature so no one can see your password when you enter it.
I enter my username and password, but I get an access denied error message.
You must use your internet provider`s account name and password. Make sure you are entering your username and password EXACTLY, including upper and lower case letters. Do not enter any spaces in your username or password.
Why did my dial-up connection disconnect suddenly?
There are many potential causes for a disconnected session. Some examples include static on the line, a problem with the terminal server or modem pool, or someone picking up a phone extension on the same line while the phone is in use. Occasional disconnects are common. If this happens, reconnect and resume your session. If you have frequent disconnects, you may want to contact the telephone company to have your line tested. If you suspect a problem on internet provider`s end (e.g., your modem works fine with other services, but disconnects frequently when connected through internet provider), please contact your local internet provider.
Why does my session disconnect, followed immediately by the phone ringing?
If you have call waiting, an incoming call will disconnect your session. You can include the code to disable call waiting (typically *70) under the modem dial properties to ensure your connection does not get disrupted by an incoming call.
Why does my session disconnect after I check my e-mail?
You may have your e-mail client set to automatically disconnect after checking for mail. Look in the program properties for such a setting and disable it.
Why doesn't my 56Kb modem connect at 56Kb?
FCC regulations limit the power output allowed for devices that connect to the telephone network, so you are unable to fully achieve speeds of 56Kb. In addition, there are other factors that can decrease the actual through put, including as the level of noise on the line. Also, there are different standards for 56Kb modems, so if the modems on both ends don't use the same standard, the highest connection speed won't be possible. Note that depending on the modem driver that is loaded on your computer, you may not get an accurate report of the actual speed at the time of your connection. If you consistently get very slow connections or have frequent disconnects, you may want to contact your telephone company to have the line tested.
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